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iClickSolutions

Services

Three services, and one way to buy them

Most of our work falls into three categories, split by who the work touches. If you run an online store, there's a fourth page that combines all three for your setup.

By type of work

Pick the category the work falls into

These three don’t overlap. The difference is simply who the work touches: your customers, your internal processes, or your data.

01

Customer Support

Work that talks to your customers.

Email, live chat and ticket support delivered inside your helpdesk, following your approved policies, scripts and escalation rules.

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Typically includes

  • Email and live-chat support
  • Ticket triage and categorisation
  • Order-status and account questions
  • Technical and product support
  • Escalation to your internal teams
02

Back-Office Services

Work your customers never see.

Recurring internal administration handled against documented procedures, with supervisor review and quality standards.

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Typically includes

  • Spreadsheet and document administration
  • Order-processing administration
  • Inbox classification and report preparation
  • Research and data validation
  • Workflow tracking and data-quality review
03

CRM & Data Operations

Work on your customer records.

Record administration performed inside restricted, client-controlled accounts. A full export of your database is generally not required.

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Typically includes

  • Creating and updating customer records
  • Duplicate-record identification
  • Lead and customer status updates
  • Data validation against approved sources
  • CRM queue and follow-up administration

By industry

Or start from your industry

E-commerce isn’t a fourth service. It’s the same three above, already configured for how online stores actually run.

E-commerce Support

For Shopify stores, subscription brands, online marketplaces and consumer-product businesses. Combines customer support (order status, returns), back-office work (catalogue administration) and data operations (customer accounts) into one engagement.

See how it works for stores
Shopify storesSubscription brandsOnline marketplacesConsumer products

Still not sure?

Describe the process and we'll tell you which fits

If your work spans more than one category, that's normal — most engagements do. Tell us what needs handling and we'll scope it.

Request a Two-Week PilotDiscuss Your Requirements