E-commerce Support
Support teams built for online stores and marketplaces
From order-status enquiries to return requests, our teams handle recurring e-commerce support work inside your existing store and helpdesk platforms.
What our teams handle
A defined range of e-commerce support activities
- Order-status enquiries
- Shipping and delivery updates
- Address-change request intake
- Return and exchange request intake
- Product questions
- Subscription questions
- Customer-account updates
- Product catalogue administration
- Review monitoring
- Ticket categorisation
- Escalation of payment disputes
- Marketplace and store administration
Built for
- Shopify stores
- Subscription brands
- Online marketplaces
- Consumer-product businesses
Payments and approvals stay with you
- Employees never ask customers for full payment-card details.
- Payment processing remains inside your authorised payment platform.
- Refunds, credits and exceptions follow your approval rules.
- Client-defined access restrictions are respected across every store and platform we work in.
Start with your busiest support queue
Pilot order-status and shipping enquiries — or your highest-volume ticket category — with a dedicated associate and a trained backup.